Lustiano Home Remodeling (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Lusitano Home Remodeling, inquire about our services, or become a client.

1. Information We Collect
We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, property address (essential for providing services).

• Project Information: Details about your property, remodeling needs, project scope, design preferences, plans, drawings, and photographs/videos of the property/project area (before, during, and after work).

• Transaction Information: Details about services requested, proposals, contracts, payment history (we typically use secure third-party processors for payments and do not store full credit card details).

• Website Usage Information (If Applicable): IP address, browser type, operating system, referring URLs, pages viewed, dates/times of visits, collected via cookies or similar technologies when you interact with our website.

• Communications: Records of emails, phone calls, or other communications with us.

2. How We Collect Information
We collect information:

• Directly from you when you contact us (via website form, email, phone).

• During consultations and site visits.

• Through signed contracts and related project documents.

• When you provide information for permits or material selections.

• Automatically when you use our website (through cookies).

• From photographs or videos taken at the project site (with awareness).

3. How We Use Your Information
We use your information for legitimate business purposes, including:

• To provide, manage, and deliver our remodeling Services.

• To communicate with you about your project (quotes, scheduling, updates, billing).

• To develop proposals, contracts, and change orders.

• To coordinate with subcontractors, suppliers, and permitting authorities.

• To process payments.

• For internal record keeping, project management, and quality control.

• To improve our services and website.

• To comply with legal and regulatory obligations.

• For marketing purposes only with your explicit consent (e.g., using project photos in our portfolio, sending newsletters). We will specifically ask for permission before using identifiable images of your completed project for promotional use.

4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only as necessary with:

• Subcontractors and Service Providers: Who need access to perform specific tasks related to your project (e.g., electricians, plumbers, delivery services). We share only necessary information (like site address and relevant project details).

• Suppliers: For ordering and delivering materials for your project.

• Permitting Authorities: As required to obtain necessary building permits.

• Payment Processors: To securely process your payments.

• Legal Requirements: If required by law, subpoena, or other legal process, or to protect our rights, property, or safety, or that of others.

• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

• With Your Consent: For any other purpose disclosed to you, with your permission.

5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no system is 100% secure.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services, fulfilling contractual obligations, maintaining records for warranty periods, and complying with legal, accounting, or reporting requirements.

7. Your Rights
Depending on your location, you may have rights regarding your personal data, such as:

• The right to access the information we hold about you.

• The right to request correction of inaccurate information.

• The right to request deletion of your information (subject to legal and contractual retention requirements).

• The right to opt-out of marketing communications.
  Please contact us using the details below to exercise these rights.

8. Cookies (If Applicable)
Our website may use cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

9. Third-Party Links (If Applicable)
Our website may contain links to third-party sites (e.g., manufacturer websites). We are not responsible for their privacy practices.

10. Children’s Privacy
Our services are not directed toward children under 13, and we do not knowingly collect personal information from them.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:

Email: lusitanohomerepair@gmail.com
Phone: (813) 819-7537
Address: Serving Temple Terrace & Surrounding Areas